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Frequently Asked Questions

When is check‑in/check‑out time?

What is the minimum age to check‑in?

Is my ID/passport required at check‑in?

Can I check in with my debit card?

Do you allow smoking on property?

Does the hotel have an amenity fee?

How much do you charge for wireless internet access?

Do you have a fitness center? What are the hours?

Do you have a pool?

Do you accept package deliveries for guests?

Is the hotel pet friendly?

Are there dining options available?

Do you have parking available?

How far is your hotel from the airport?

Does the hotel have housekeeping stayover services?

Does The Elser offer cribs for young children?

Why is The Elser Hotel the best choice for Miami Heat fans attending games at the Kaseya Center?

Where can I learn more about opportunities to join the team?

What is the closest hotel to the Miami Cruise Port?

Does The Elser Hotel offer shuttle services to the Miami Cruise Port?

What amenities does The Elser Hotel offer for cruise passengers?

Why should I choose The Elser Hotel when traveling to the Miami Cruise Port?

Does The Elser Hotel offer Room Service?

Are you affiliated with The Elser Residences?

If I buy a unit at The Elser Residences, can I participate in the hotel program?

Is The Elser Rooftop Restaurant, The Elser Bay Terrace, open to the general public?

Does The Elser Hotel require a credit card hold or security deposit at check‑in?

How close is The Elser Hotel to the beach?

What are the best hotel offers and deals in Miami at The Elser?

Does The Elser Hotel offer a Resort Pass for its rooftop pool?

Does The Elser Hotel offer Daily Fitness Passes for its World‑Class Multi‑Level Fitness Complex?

What equipment and amenities are available with the fitness pass?

Can anyone buy the Fitness Pass?

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